#071B36--rtpsc-navyPrimary headers, navigation and key titles
Ross Mail Business Email Platform
Business Email Platform
Smarter Software. Stronger Results.Verified implementation status
Ross Mail is the product and workspace. The catalog distinguishes product pages from the configured mailbox provider and from Cloudflare email infrastructure resources. Only verified integrations are labelled connected.
IDENTITY AND DESIGN TOKENS
Brand identity
Current Ross Mail interface names, titles and palette.
#C8A45C--rtpsc-goldAction accents, highlights and focus details
#C4C9D0--rtpsc-silverSecondary text and neutral dividers
#F4EFE4--rtpsc-eggshellMain application background
#15171B--rtpsc-blackSmall high-contrast trim details
ApplicationROSS MAIL
Formal product nameRoss Mail Business Email Platform
Software ownerRoss Tax Pro Software Co.
Company taglineSmarter Software. Stronger Results.
WORKSPACE MODULES
Modules and software systems
Current module labels, integrations and system boundaries.
RTPSC softwareUI deployed
Ross Mail web application
The Ross Mail business email platform, with a dashboard, searchable modules, provider inbox handoff, and Format Studio.
Rendering and conversionImplemented
Document Format Studio
Browser-only safe previews and conversions for HTML, XHTML, XML and RHTML/ERB.
Mail authorityCurrent provider
Google Workspace
Current mailbox host and delivery route for Ross business email; Ross Mail opens provider webmail but does not sync message content.
Provider integrationNot connected
App-native mailbox sync
Native mailbox reading, storage, and sending are not connected to the Ross Mail application.
Email infrastructure resourceGuide available · not connected
Cloudflare Email Service
Cloudflare Email Sending supports transactional outbound mail and Email Routing forwards or processes inbound mail; neither feature provides user mailbox hosting.
AdministrationNot connected
Google Admin API
Admin Center is read-only and links to Google Admin; it cannot change accounts or policies.
Productivity servicesNot connected
Calendar, Contacts, Drive, Tasks and Notes APIs
These modules are catalogued in the workspace; provider APIs and user authorization are not configured.
Mail deliveryGoogle Workspace hosted
Google Workspace mail transport
Google Workspace provides inbound and outbound delivery for Ross business email; Ross Mail does not operate separate SMTP or IMAP servers.
SecurityNot connected
Identity, sign-in and MFA
The app does not authenticate users or protect administrative actions.
OperationsImplemented
Platform health route
The backend exposes /api/_healthcheck. It reports platform health, not mail delivery.
RTPSC ECOSYSTEM DIRECTORY
Programs and product directory
Related brands and programs are listed for context; they are not linked or integrated here.
Ross Tax Pro Software Co.Current application
Ross Mail Productivity Suite
Ross Mail dashboard, searchable module directory, provider inbox access, productivity pages, and infrastructure setup resources.
Ross Tax Pro Software Co.Separate system · not connected
PrimeWeb eTRAC
Tax operations and refund tracking platform.
Ross Tax Pro Software Co.Separate system · not connected
Ross Prime Payroll & HR
Payroll administration and workforce operations.
Ross Tax Pro Software Co.Separate program · not connected
Ross Tax Academy
Tax practitioner education and training.
Ross Tax Pro Software Co.Separate program · not connected
Ross Tax Pro Technical Institute | Business Sciences
Business sciences, technical training and workforce development.
Ross E-Drive University LLCSeparate program · not connected
Ross E-Drive University
Driver education and related services.
Ross Tax Pro Software Co.Separate service division · not connected
254 Tax Consultants
Tax preparation and client services.
Food Care Center CTX Corp.Separate organization · not connected
Food Care Center CTX
Community nonprofit services; no records or workflows are connected to Ross Mail.
VERNACULAR AND OPERATING DIRECTIVES
Approved interface language
Use these labels and status rules consistently across app pages and developer materials.
Page titles and actions
- Home — service status and provider boundary.
- Workspace — business inbox access and productivity module status.
- Admin Center — read-only provider and website setup.
- Developers — engineering and release guide.
- Platform Catalog — brand, systems, workflows and automation status.
- Format Studio — local HTML, XHTML, XML and RHTML preview and conversion.
- Open Workspace; Open Admin Center; Open Business Inbox; Open Google Admin.
Operating directives
- Use Ross Mail as the product name and Ross Tax Pro Software Co. as the software owner.
- Use the published company tagline: “Smarter Software. Stronger Results.”
- Use Ross Mail as the lead business email product and user experience.
- Identify the configured mailbox provider separately from Ross Mail brand and product ownership.
- Treat Cloudflare Email Service as transactional sending and inbound routing infrastructure, not mailbox hosting.
- Distinguish provider inbox access from app-native mailbox sync and administration API status.
- Mark a service connected only after its authenticated integration and health check succeed.
- Never request or place passwords, OAuth tokens, API keys or private records in public environment variables.
- A web UI release must not alter MX, SPF, DKIM or DMARC mail-routing records.
- Keep future workflows and automations labelled planned or inactive until they are built, enabled and verified.
PROMPT AND RESPONSE GUIDANCE
Support prompt references
Reference wording for future support workflows. These are not a running AI agent.
Connection statusReference directive · no AI assistant is running
Present Ross Mail as the business email product. Identify the configured mailbox provider separately and distinguish provider webmail from native mailbox sync. Describe Cloudflare Email Service as routing and transactional sending infrastructure, not an inbox.
Open the inboxImplemented in the Workspace UI
When a user chooses Open Business Inbox, open the validated Google Workspace webmail URL and identify it as the provider-hosted inbox.
Admin requestReference directive · no admin API is connected
When asked to change an account or policy, disclose that the Ross Admin Center is read-only and direct the user to Google Admin.
Document previewImplemented in Format Studio
Preview and convert supported markup locally; keep scripts and Ruby templates inert, and do not upload document content.
Release requestDocumented and manually invoked
Before a web release, run npm run verify and check the website host. Do not change mail-routing records as part of the UI release.
WORKFLOWS AND TASK TRIGGERS
Workflow registry
Each entry names its trigger, action and current implementation state.
WORKFLOWImplemented
Open Business Inbox
User selects Open Business Inbox → app resolves the allowlisted Google Workspace URL → provider-hosted webmail opens in a separate tab.
WORKFLOWImplemented
Open Google Admin
User selects Open Google Admin → app resolves the allowlisted Admin URL → Google Admin opens separately.
WORKFLOWImplemented · manual command
Validate a release
Developer runs npm run verify → environment links are checked → TypeScript is checked → production build runs.
WORKFLOWImplemented · local user action
Preview and convert a document
User pastes or selects a local file → chooses source and output formats → browser sanitizes and previews → user copies or downloads the result.
WORKFLOWDocumented · host verification required
Connect a website hostname
Attach the host to a deployment → configure the web DNS record → verify host routing → test all page routes.
WORKFLOWPlanned · resource guide available
Connect Cloudflare Email Service
Choose transactional sending, inbound routing, or both → onboard and verify the domain → review DNS effects → store credentials server-side → authenticate and test routes before enabling actions.
WORKFLOWPlanned · not active
Connect app-native mailbox access
Select a mailbox provider → implement authentication, protected data access, and retention → validate permissions and security before enabling inbox sync.
TASK TRIGGERImplemented
User selects Open Business Inbox
Open the configured Google Workspace webmail URL in a new tab.
TASK TRIGGERImplemented
User selects Open Google Admin
Open the configured Google Admin URL in a new tab.
TASK TRIGGERImplemented · user-triggered
User selects Convert and preview
Parse content in the browser, apply format-specific safety rules, and show or download the conversion without uploading it.
TASK TRIGGERImplemented · manually triggered
Developer runs npm run verify
Validate supported URLs, TypeScript and the production build.
TASK TRIGGERNot active
Scheduled time, inbound message or mailbox event
No app action is configured; there is no connected mailbox or scheduler.
IMPLEMENTATIONS AND AUTOMATIONS
Automation register
Only user-triggered UI actions, including local format conversion, and manual validation are active in Ross Mail today.
User-triggeredActive in the UI
Business inbox and Google Admin access
Opens the provider-hosted business inbox and Google Admin in allowlisted URLs; it does not copy mailbox data into Ross Mail.
Developer-triggeredAvailable by command
Environment and build validation
npm run verify runs the environment check, typecheck and production build.
User-triggeredActive in Format Studio
Local document preview and conversion
Reads local files or pasted markup in the browser; scripts and Ruby are not executed and content is not uploaded.
BackgroundNot active
Mailbox synchronization or message processing
No Gmail API, inbound webhook, queue or mail worker is connected.
ScheduledNot configured
Scheduled reminders, tasks or campaigns
No cron schedule or task dispatch automation runs in this application.
Hosting platformRuns when a deployment is initiated
Deployment build and QA
Platform deployment checks are separate from Ross Mail business automations.